How Reseller Web Hosting Works

As a private label reseller you get your own disk space, bandwidth and domain account limit, from there you make your own plans and prices. Some clients use our retail plans as a guide others create their own based on their target market.

You bill and support your own clients; we give you tools such as the control panel and reseller forum to help you support your clients. It’s the reseller’s responsibility to find their own billing solution to bill their clients with, some billing software for recurring monthly billing include:
- Clientexec – www.clientexec.com
- ModernBill – www.modernbill.com

If there is a server issue or something you can’t answer feel free to send it over to our support department who will assist you.

Your client shouldn’t ever know that you have a reseller account with Aushosts Pty Limited, we’ve went to great lengths to ensure that everything is as private and anonymous as possible. Under no circumstances should your client ever contact us, if they do they’ll be turned away. Our reseller plans are quite a lot cheaper then our regular plans because we only have to bill and support you (our client) with removes a lot of extra costs. This key principle in particular has been built into our reseller model. If you’d rather a commission based model please contact sales for details.

Aushosts doesn’t support your “resold” clients directly, that is the reseller’s own responsibility. They are your clients, who are billed by your business etc.

Aushosts’s Responsibility
- Aushosts will do it’s best to provide 99.7% uptime
- Keep servers secure and up and running
- Support the reseller to the best of our ability, to assist them in solving technical issue with their accounts and assisting their clients
- Support and bill the reseller only
- Never contact resellers’ clients

The Resellers Responsibility
- Ensure billing and contact details are kept up to date with Aushosts
- Bill and support your own clients
- Where resellers don’t have the access to solve their client’s technical issues, they refer the problem to our support deptartment.
- Reseller providers all necessary information as requested via the help desk staff to assist in resolving the issue.